New End User Accounts for Marin HMIS

Clarity Human Services: General Training

All Clarity Human Services users are required to complete the Clarity General Training before they will be granted access to the system. Users should contact their Agency Lead once the training is completed and the Agency Lead will request a new user account. Once the account has been set-up, the user will receive log-in credentials from the Bitfocus Help Desk. For more information on signup/registration and completion please click HERE.


Clarity Human Services Frequently Asked Questions 

We're excited to offer this FAQ course! Our sole intent in offering this course is to get your answers quickly, efficiently, and in a way that is easy to learn. Here we answer questions that would typically result in a ticket through our Help Desk. We find that offering these resources ad hoc gives our users the ability to find answers quickly.


Coordinated Entry Access 

Users who will be doing work related to Coordinated Entry are required to complete one or more Coordinated Entry training(s) depending on their role with Coordinated Entry, before they will be granted access to the Coordinated Entry Agency. There are three trainings that can be found on the Coordinated Entry Training page.

  • Assessor Training- must be completed by users who will be administering the VI-SPDAT assessments.
  • Matchmaker Training- users who will be making referrals to programs during case conferencing (as part of Coordinated Entry) will need to complete this training. *Note- there are a limited number of matchmakers in Marin. Most users with this level of access and who complete this workflow, are Marin Housing Authority staff.
  • Provider Training- must be completed by housing staff who will be processing referrals made to their housing or shelter programs.

Users should inform their Agency Lead once they have completed the applicable training. The Agency Lead will need to request additional agency access to the Coordinated Entry Agency by contacting the Bitfocus Help Desk.*Please note: a user account is required if the user does not yet have one.