--- title: Marin Newsletter May 2026 --- [ 415.429.1400 ](tel:415.429.1400) [marin@bitfocus.com ](mailto:marin@bitfocus.com) ** { ### Search [![MaringLogo](https://marin.bitfocus.com/hubfs/MaringLogo.png "MaringLogo")](https://www.marinhhs.org/homelessness-marin) - [Home](https://marin.bitfocus.com) - About Us - [About HMIS](https://marin.bitfocus.com/about-hmis) - [About Clarity Human Services Software ](https://marin.bitfocus.com/about-chs) - [About Bitfocus ](https://marin.bitfocus.com/about-bitfocus) - [Participating Agencies](https://marin.bitfocus.com/participating-agencies) - Getting Started - [New Program Request Form](https://marin.bitfocus.com/new-program-request-form) - [Marin HMIS End User Training](https://marin.bitfocus.com/hmis-end-user-training) - [Documentation Help](https://help.bitfocus.com/report-library) - Training & Resources - [Agency Leads](https://marin.bitfocus.com/end-user-training-manual-0) - [Marin End User Training Manual](https://marin.bitfocus.com/end-user-training-manual) - [Marin HMIS End User Training](https://marin.bitfocus.com/hmis-end-user-training) - [Coordinated Entry Training Materials](https://marin.bitfocus.com/coordinated-entry-training) - [Report Library](https://marin.bitfocus.com/hmis-report-library) - Forms and Documents - [Marin HMIS Privacy & Release of Information](https://marin.bitfocus.com/hmis-privacy-and-roi) - [Marin Coordinated Entry Assessment Packets](https://marin.bitfocus.com/coordinated-entry-assessment-packet) - [Marin Standard CoC Forms](https://marin.bitfocus.com/standard-coc-forms) - [Marin HMIS New Program Request form](https://marin.bitfocus.com/new-program-request-form) - [Marin Agency Participation Agreement](https://marin.bitfocus.com/agency-participation-agreement) - [Manuals and Federal Resources](https://marin.bitfocus.com/manuals-and-federal-resources) - [Events](https://marin.bitfocus.com/events) - [Newsletters](https://marin.bitfocus.com/newsletters) - Contact - [End User Support](https://marin.bitfocus.com/support) ![logo-bitfocus-small-gray](https://marin.bitfocus.com/hubfs/community%20/logo-bitfocus-small-gray.png "logo-bitfocus-small-gray") # HMIS Newsletter: May 2026 ![](https://marin.bitfocus.com/hubfs/arc_top_white.png) ## Table of Contents - [Announcements](https://marin.bitfocus.com/newsletter-may-2026#announcements) - [Feature Focus and a New Clarity Experience](https://marin.bitfocus.com/newsletter-may-2026#feature-focus) - [Help Desk Reminders](https://marin.bitfocus.com/newsletter-may-2026#help-desk) - [Upcoming Events ](https://marin.bitfocus.com/newsletter-may-2026#upcoming-events) - [Bitfocus is Hiring](https://marin.bitfocus.com/newsletter-may-2026#hiring) --- ## Announcements    ### **New User Interface coming June 1st** On June 1st, we will be enabling the New User Interface for everyone. No action is required on your part. For more details on what the New User Interface is check out this Help Center article: [Get Excited! New Clarity Interface Updates](https://help.bitfocus.com/get-excited-new-clarity-interface-updates?hsLang=en)  Note: If you notice any unexpected behavior please reach out to [marin@bitfocus.com](mailto:marin@bitfocus.com).   We encourage you to get familiar with the new look and practice! Here are some resources to help you navigate the New User Interface: -  [How to Search for a Client](https://help.bitfocus.com/how-do-i-search-for-a-client-ni?hsLang=en#video-resources) - [How to Add a New Client](https://help.bitfocus.com/how-do-i-create-a-new-client-record-new-interface-ni?hsLang=en) - [How to Enroll a Client](https://help.bitfocus.com/creating-and-managing-program-enrollments-ni?hsLang=en) - [How to Log a Service](https://help.bitfocus.com/recording-and-editing-service-items-in-the-client-record-ni?hsLang=en) - [How to Complete an Assessment](https://help.bitfocus.com/how-do-i-conduct-a-program-status/annual-assessment-ni?hsLang=en) - [How to Exit a Client](https://help.bitfocus.com/how-do-i-exit-a-client-from-a-program-ni?hsLang=en) - **Watch:** the [Clarity Human Services: New Interface Training](https://training.bitfocus.com/clarity-human-services-new-interface) - **Practice: **Use our [Interactive Common Functions Tool](https://app.arcade.software/share/collections/LugK6LZddKIPL9ddubbB) to get hands-on experience **You may use the pop-out icon to switch between the existing and new interfaces as needed.   ****![](https://marin.bitfocus.com/hs-fs/hubfs/undefined-May-27-2026-08-34-55-9230-PM.png?width=47&height=40&name=undefined-May-27-2026-08-34-55-9230-PM.png)** Don't forget that you have access to the [Marin Training Site](https://marin-train.clarityhs.com/login) should you prefer to familiarize yourself with the new User Interface in the training site first.      ### **New Multi-Factor Authentication (MFA) Platform coming July 9th** We are excited to announce a major upgrade to the Clarity Human Services authentication foundation. On July 9th, 2026, we are migrating our multi-factor authentication platform to Auth0. From this date forward, the multi-factor authentication process to login to your HMIS account will look slightly different. While changing how you log in will require a brief adjustment, this upgrade is a critical step in providing a more unified, seamless, and highly secure foundation for protecting client data. View more details on Auth0 in our [June 2026 Feature Updates Article](https://help.bitfocus.com/clarity-human-services-june-2026-feature-updates?utm_campaign=20066108-Product%20Release%20Promo&utm_medium=email&_hsenc=p2ANqtz-_GYs1Wjhv6-2Pi_U2eHV3-xqLZQTeQ6YZLk40yMNfWcOSDsBopjI6k09wZu15usNtSgMj2T0F72XA-SU9X30oPQDIhbA&_hsmi=420581762&utm_content=420581762&utm_source=hs_email&hsLang=en#auth0-authentication:~:text=Interoperability%20Updates-,Introducing%20Auth0%20Authentication,-Bitfocus%20is%20upgrading).   **Your Rollout Timeline** To ensure your team is prepared, this transition will happen in two phases for your community: - **Training Site Rollout:** June 25th, 2026 - **Live Site Rollout:** July 9th, 2026   **Why We Are Making This Change** Authentication is one of the most critical parts of any software platform. Moving to Auth0 allows us to deliver better support for modern security standards to protect Clarity data. For more details check out this Help Center article: [Auth0 for Clarity Human Services: Toolkit](https://help.bitfocus.com/auth0-for-clarity-human-services-toolkit?hsLang=en).   How to Prepare - **Audit staff list for valid email addresses. **Confirm every active user has a valid, unique email on file. Inactive users do not require attention. - **W****hitelist the Recovery Email: **Ask your IT team to whitelist the email address noreply@bitfocus.com   **What to Expect on Day One** When your live site transitions on **July 9th,** Clarity users will notice a few immediate changes to their sign-in experience: - You will now use your unique email address to sign in rather than a separate username. - Every staff user will be required to enroll in MFA on their first sign-in. Supported methods include: - One-time password via authenticator app (Google Authenticator or Microsoft Authenticator for iOS and Android devices are two popular options) - Note: If users cannot use their phones to authenticate, they can use a desktop-based authenticator like [Proton](https://proton.me/authenticator/download). - Push notification via the Auth0 Guardian app - Phone (SMS or voice) Email will be available as a supported authentication method *after *the initial enrollment in the new multi-factor authentication platform. More details coming soon! Keep an eye out for more information on this.       ### "Spring into Summer" HMIS User Survey We are launching the annual **“Spring into Summer” HMIS User Survey** on **June 1st, 2026**! The goal of this survey is to assess your use of the HMIS and to identify possible gaps in support, training, and other resources.  - **Why it matters:** Your feedback helps us address concerns, bridge gaps in support, and create brand-new training resources. - **Anonymity:** Completely anonymous, so you can share your honest thoughts (unless you'd like us to know who you are). - **Deadline:** Please complete the survey by **July 1st, 2026**. Taking this survey is optional. However, please note that **each question must be answered before you can move on to the next one**. Keep an eye on your inbox for the official launch email on June 1st! We greatly appreciate your time and look forward to your valuable feedback! --- ## Feature Focus and a New Clarity Experience  We have been working steadily on the transition to the new Clarity User Interface. This transition has been a commitment to evolving your user experience and improving what you can do in Clarity HMIS. We are now entering the final stretch! This Fall, the majority of our features will be available for users to make a full switch-over. In order to prepare, starting this month, we will begin to release weekly feature updates, rather than monthly, for the new Clarity interface and system improvements. Each Monday, you can review and test the updates in your Training site. Each Wednesday you’ll find the same features replicated in your Live site. - For more details on what has been included in our most recent feature release, visit [our HelpCenter webpage on News and Announcements.](https://help.bitfocus.com/news-and-announcements?hsLang=en) - For more details and a preview of the new Clarity User Interface, visit [our HelpCenter webpage on our New Clarity Human Services Interface.](https://help.bitfocus.com/new-clarity-human-services-interface?hsLang=en#main-content) We’ll be working hard internally to update your resources and training for a smooth transition! If you have any questions though, please reach out to your admin team: [marin@bitfocus.com ](mailto:marin@bitfocus.com) --- ## Reminders from Our Help Desk Team ![Clarity Human Services logo small](https://marin.bitfocus.com/hs-fs/hubfs/Clarity%20Human%20Services%20logo%20small.jpg?width=200&height=200&name=Clarity%20Human%20Services%20logo%20small.jpg) **Help Us Keep Your Data Accurate!** Merging client profiles is a great way to stay organized and deduplicate your system, but since it's a **permanent change that can't be undone**, we need to be extra careful when end users request a client merge! To ensure a smooth merge process, please keep the following in mind: - **Authorization:** Before sending a request, please verify that you’re approved to make a client merge request. - **The "Triple Check": **Please confirm that the **Full Name, DOB, and SSN** match up perfectly. When in doubt, it’s always best to consult your agency lead and program staff. - **Protecting Client Records:** If our team spots a significant difference that suggests the records might belong to two different people, we will decline the merge to keep the data safe. We appreciate your diligence in helping us maintain a high standard of data integrity! For more details on how we use the Client Merge Tool in Clarity, please [check out our online HelpDesk article.](https://help.bitfocus.com/the-client-merge-tool?hsLang=en) --- ## Upcoming Events ![calendar-icon-navy](https://marin.bitfocus.com/hs-fs/hubfs/Screenshot%202025-08-14%20at%207.34.50%20PM.png?width=165&height=152&name=Screenshot%202025-08-14%20at%207.34.50%20PM.png) #### **HMIS Agency Leads Meeting* |** July 15, 2026 at 11am-12pm [Click here for the Zoom registration link](https://bitfocus.zoom.us/meeting/register/tZAvdO-vqzkrHtEAoUOYmWzoX3FOJkswtFAS#/registration) #### *Agency Leads Only We ask that the designated HMIS Agency Leads and Security Officers join this meeting on a bi-monthly basis so the information discussed can be shared agency-wide. We will be discussing topics such as community initiatives, trainings, client privacy and security, program and data management, and much more!   #### [Watch Past Video Recordings Here](https://training.bitfocus.com/marin-hmis-agency-leads-meetings).   #### Want more details? Check out our full [events calendar](https://marin.bitfocus.com/events?hsLang=en). --- ## Bitfocus is Hiring #### ![bitfocus Checkmark small](https://marin.bitfocus.com/hs-fs/hubfs/bitfocus%20Checkmark%20small.png?width=134&height=134&name=bitfocus%20Checkmark%20small.png) ### Join our Team! - Visit bitfocus.com | [Jobs](https://www.bitfocus.com/jobs?hsLang=en) | [About Bitfocus](https://www.bitfocus.com/about-bitfocus?hsLang=en) - Work with us at Bitfocus! Join a team committed to innovation, collaboration, and real-world impact in human services.   --- ## Questions? ## Your HMIS Administrators are happy to help. ![Photos of Alexis and Jennifer](https://marin.bitfocus.com/hs-fs/hubfs/Screenshot%202025-08-14%20at%206.40.02%20PM.png?width=507&height=283&name=Screenshot%202025-08-14%20at%206.40.02%20PM.png) ## Phone: 415-429-1400 ## [mailto:napa@bitfocus.com](mailto:napa@bitfocus.com) ## Email: [marin@bitfocus.com](mailto:marin@bitfocus.com) ![MarinCty_Seal_Yellow](https://marin.bitfocus.com/hs-fs/hubfs/MarinCty_Seal_Yellow.png?width=156&height=151&name=MarinCty_Seal_Yellow.png)   A Homeless Management Information System (HMIS) is an online database that enables organizations to collect data on the services they provide to people experiencing homelessness and people who are at risk for homelessness. © 2003-2025 Bitfocus, Inc. All rights reserved. System Administration provided by Bitfocus, Inc. ![logo-bitfocus-small-gray](https://marin.bitfocus.com/hs-fs/hubfs/community%20/logo-bitfocus-small-gray.png?width=98&name=logo-bitfocus-small-gray.png) ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "United States", "addressLocality" : "Las Vegas", "addressRegion" : "NV", "postalCode" : "89118", "streetAddress" : "5940 S Rainbow Blvd, Ste 400 #60866 " }, "description" : "Bitfocus is a leading system administration and software development firm offering superior value-priced services for Human Services data systems.", "email" : "info@bitfocus.com", "image" : "https://f.hubspotusercontent10.net/hubfs/5911360/bitfocus-og-image.jpg", "logo" : "https://www.bitfocus.com/hubfs/Bitfocus%20logo.png", "mainEntityOfPage" : { "@id" : "https://marin.bitfocus.com/newsletter-may-2026", "@type" : "WebPage", "description" : "" }, "naics" : "923", "name" : "Bitfocus", "sameAs" : [ "https://www.linkedin.com/company/bitfocus-inc-/", "https://twitter.com/bitfocus" ], "telephone" : "800-594-9854", "url" : "https://bitfocus.com" } ```