First and foremost: thank you! To every staff, volunteer, and client that helped with the 2026 PIT Count, your dedication is the backbone that will help us end homelessness in our community.
We have officially moved into the Data Quality phase for the Housing Inventory Count (HIC) and Point-in-Time (PIT) report. Our focus now shifts to Utilization Rates—ensuring that the number of people served on the night of the PIT matches the capacity of our HMIS programs.
What this means for Agency Leads: If you manage Emergency Shelter, Transitional Housing, RRH, PSH, or OPH programs, please keep a close eye on your inbox. We are currently flagging programs with significantly HIGH or LOW utilization.
If you receive a flag, we need your help to resolve it by:
Accurate data ensures our community receives the funding and resources it deserves. If you need a hand navigating these updates, please reach out directly to marin@bitfocus.com. Thanks in advance for your help in making sure that our community’s data is as accurate as possible.
1. Canned Report Issues
When submitting tickets for Clarity Canned Reports, include:
2. PII Reminder: Use UID Only
To maintain client confidentiality and data security:
3. Support Tip: New Ticket Per Issue
We are continuing to see users replying to or reopening old tickets. To help us support you faster and more efficiently, please submit all new requests by sending a new email to marin@bitfocus.com.
❗Please do not reply to or reopen old tickets. Each request MUST be submitted as a new ticket so it can be properly tracked and assigned.
We ask that the designated HMIS Agency Leads and Security Officers join this meeting on a bi-monthly basis so the information discussed can be shared agency-wide. We will be discussing topics such as community initiatives, trainings, client privacy and security, program and data management, and much more!
System Administration provided by Bitfocus, Inc. 